Café and Retail Supervisor

Munich, Germany

Are you passionate about cycling and appreciate providing excellent customer service in a company with a strong brand and big ambitions? Are you driven by sales and have the desire to create the best Pas Normal Studios Flagship Store? Then please continue reading!

The vision of Pas Normal Studios is to inspire a global cycling movement, embracing the Nordic cycling culture and lifestyle. Creating innovative designs and brand collaborations. Encourage and motivate cyclists around the world through our International Cycling Club.

The physical stores of Pas Normal Studios are a part of our identity. We would like to share the Brand universe and create a community that customers can be a part of. Our shops are a part of a bigger perspective, and we would like to invite our customers a bit closer and allow them to learn about who we are.

On this basis, we are looking for a Café and Retail Supervisor to join our team, to deliver the best customer experience in our Pas Normal Studios Flagship in Munich.

The Position: Café and Retail Supervisor

Through your passion for cycling, you will share and create a vibrant atmosphere in the shop with colleagues and customers.

You will go through the experience of creating a food and beverage menu together with the Store Manager. Moreover, you will be required to create and set up all processes for a smooth working setup and train the staff on how to sell and present the menu to ensure quality standards regardless of who is serving the customers.

The ideal candidate would be an individual passionate about coffee and cycling, who is able to think outside of the box, and who is willing to create a menu that can be part of the overall experience that we want to offer at our Munich store.

Moreover, the perfect candidate will have extensive knowledge of specialty coffee, food handling, and will have an interest in premium cycling clothing in order to help and support the overall team to accomplish all day-to-day tasks.

Furthermore, you will master a strong customer focus and ensure that the Pas Normal Studios vibe is created in communities around the Flagships Store through daily operation and local activations.

Responsibilities

• The overall setup of the café

• Deliver the ultimate experience and customer service

• Train staff into procedures to establish the standards in the café

• Assist in planning and executing Group Rides and events

• Assist in visual merchandising of the shop

• Assist in maintaining and creating a strong local community

• Maintain a fully stocked store and café

• Ability to prioritize and demonstrate initiative

Qualifications

The ideal candidate is operating successfully in the retail or café universe and is passionate about driving sales and excellent customer service. You enjoy being a physical presence for one of the strongest and fastest-growing brands in the cycling world.

We are thus looking for an outstanding candidate with a well-assorted and updated toolbox and experience from a café or retail in a similar business environment.

In addition, you also have:

• Be specific, be personal, be authentic and lead from the front

• Fluent in German or English - or other languages are a plus

• A passionate and genuine interest in cycling is necessary.

Personally, you are/have:

• Good social skills, friendly, helpful, confident, and engaging personality

• Passionate about delivering excellent customer experience

• You are highly organized to ensure the smooth running of daily operation in the café

• You have a keen eye for details and accuracy

• A structured, motivated self-starter capable of driving projects forward engagingly and collaboratively.

• Highly self-motivated - have energy and a positive mindset with a “can-do” attitude.

• Flexible and expected to work over weekends

Additional information and your application

We invite potential candidates for interviews continuously, so we advise you to submit your cover letter and CV as soon as possible to job@pasnormalstudios.com.

If you want more information, please contact: Sune Nicolajsen at: sn@pasnormalstudios.com.

Please write “Flagship Store - Munich” in the subject field and we expect you to join the team from August 1st.