Pas Normal Studios is a renowned and innovative cycling apparel brand that combines cutting-edge technology with stylish design. Known for its high-quality products and commitment to performance, Pas Normal Studios has a global presence and a strong customer base.
Position: Part-Time Customer Service Assistant
Job Type: Part-Time (10 hours per week minimum)
As a Part-Time Customer Service Assistant at Pas Normal Studios, you will play a crucial role in maintaining the brand's exceptional customer service standards. You will engage with customers, addressing their inquiries, providing assistance, and ensuring their overall satisfaction. This role offers a unique opportunity to be part of a dynamic team dedicated to delivering exceptional service to cycling enthusiasts worldwide.
Respond promptly and professionally to customer inquiries via various communication channels, including email, live chat, and social media.
Provide accurate information about products, services, pricing, and promotions to assist customers in making informed purchasing decisions.
Assist customers with order placement, tracking, and returns, ensuring a seamless and positive shopping experience.
Resolve customer concerns, issues, and complaints in a timely and empathetic manner, aiming to turn any negative experiences into positive ones.
Collaborate with the Sales and Operations teams to address customer needs and provide feedback for continuous improvement.
Maintain comprehensive product knowledge to offer personalised recommendations and suggestions to customers based on their preferences and requirements.
Keep records of customer interactions, transactions, inquiries, and feedback accurately and efficiently.
Stay up-to-date with company policies, procedures, and product offerings to provide accurate and consistent information to customers.
Contribute to the development of customer service processes and resources to enhance overall efficiency and effectiveness.
Identify trends in customer inquiries and feedback and communicate them to relevant teams for strategic decision-making.
Previous experience in customer service, preferably in the retail or e-commerce industry is preferred but not essential.
Passion for cycling and an understanding of cycling apparel and accessories is preferred but not essential.
Excellent verbal and written communication skills in English a necessity , with a friendly and professional demeanour.
Strong problem-solving and conflict-resolution abilities.
Proficiency in using customer service software and platforms is preferred but not essential.
Ability to multitask, prioritise, and manage time effectively.
Empathy and patience when dealing with customers, ensuring their needs are met with understanding.
Detail-oriented mindset to ensure accuracy in communication and order processing.
Flexibility to work during peak customer service hours
Proactive attitude with a willingness to learn and adapt in a fast-paced environment.
Personally, you are/have:
Good social skills, friendly, helpful, confident, and engaging personality
Passionate about delivering excellent customer experience
You are highly organized to ensure the smooth running of daily operation in the store
You have a keen eye for details and accuracy
A structured, motivated self-started capable of driving projects forward engagingly and collaboratively.
Highly self-motivated - have energy and a positive mindset with a “can-do” attitude.
Flexible and expected to work over weekends
Additional information and your application
If you are passionate about cycling, customer service, and working with a dynamic team, we encourage you to apply for the Part-Time Customer Service Assistant position at Pas Normal Studios. Join us in delivering unparalleled service to cyclists around the world and contributing to our brand's success.
We invite potential candidates for interviews continuously, so we advise you to submit your cover letter and CV as soon as possible to firstname.lastname@example.org.
If you want more information, please contact, Head of D2C & Customer Experience, Perry Johnson: email@example.com.