Frequently Asked Questions

Dive into our replies to some of the most frequently asked questions you might have in relation to Pas Normal Studios. Still in doubt? Feel free to reach out to us on support@pasnormalstudios.com.

General Information

Can I visit your address in Copenhagen?

Unfortunately, our company address is our HQ office and is not open for public visits. If you find yourself in Copenhagen then we recommend you visit Cranks and Coffee, our retailer in Klampenborg just north of Copenhagen, where you will be able to find a full selection of our products.
For more information about where to find our shops around the world, check out our list of Retailers.

Payments

Do you offer industry discounts?

Unfortunately, we do not currently offer an industry purchase program.

Which payment options do Pas Normal Studios offer?

We offer various payment options depending on which country you are checking out from. Mastercard, VISA, Dankort and American Express are among the most common cards we are offering for payment. Our card transactions are 100% 3D secured.

Does Pas Normal Studios offer invoice payments?

Unfortunately, we do not currently offer invoice payments.

Returns

What are my options for returning a product?

We are currently unable to process exchanges. Please send back your unwanted items for a refund, and place a new order for the correct product. Contact our support team (support@pasnormalstudios.com) for return shipping options. Please fill out the return slip to be included with your returned goods

Contact our support team at support@pasnormalstudios.com and specify “Refund" along with your order number in the subject header.

Read more about our returns policy.

When will I receive my refund after returning items?

We do our best to refund the money to your account as fast as possible. Normally the money will be available in your bank account within one week after we have received your returned item.

Can I return or exchange an item I purchased at a retailer?

The exchange and return policy are up to the individual retailer. We do not handle returns of products purchased from one of our retailers.

Find out more about our Retailers around the world.

Warranty & Claims

My item is faulty, what should I do?

All our products have a two-year warranty period. On the off chance that one of our products has a fault please contact us at support@pasnormalstudios.com and include some images to document the issue. We will determine how we may best solve the claim with either a replacement or a refund if the item(s) meet the criteria as they are specified on our Terms & Conditions page.

My faulty item was purchased with one of your retailers, how can I replace it?

We require that you bring your faulty item to the respective retailer, as they will then evaluate the claim and assist with the replacement.

Find out more about our Retailers around the world.

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